Get in Touch
Contact Us
Seeing a piece in person can make all the difference. If there’s something you’d like to view in-store, get in touch and we’ll gladly confirm availability before your visit.
Whether you’re exploring options, need assistance with an order, or would value a second opinion, our team is here to help with care and attention.
Complete the form below or reach out via email or phone, and we’ll respond as soon as possible—typically within 24 hours.
FAQ's
Are your products handmade?
Yes. All Trendtex products are proudly handmade in-house using carefully selected, high-quality fabrics. Each piece is crafted with attention to detail to ensure durability and a premium finish.
Do you offer custom sizes or designs?
Absolutely. We specialize in made-to-order items. Whether you need custom-sized tablecloths, unique cushions, or specific fabric choices, we can create something tailored to your space.
How long does a custom order take?
Custom orders typically take between 3 – 7 working days, depending on the complexity and quantity. We’ll always confirm timelines with you upfront.
Where can I view your products in person?
You can view selected Trendtex products at our physical locations and partner stores. Follow us on social media or contact us directly for the latest stockist information. Currently we have store in Riebeek Kasteel and in Velddrif. See address details below.
What materials do you use?
We use a range of quality fabrics including linen blends, durable upholstery textiles, and natural materials. Our focus is on both aesthetics and longevity.
Do you offer interior decorating services?
Yes, we do. Trendtex offers interior styling and decorating consultations to help you create a cohesive and beautiful space.
How do I place an order?
You can place an order via our website, social media, or by contacting us directly via WhatsApp or email. For custom orders, we’ll guide you through the process step by step.
Do you deliver?
Yes, we offer delivery across South Africa. Delivery fees and timelines will be confirmed based on your location.
What is your return policy?
At Trendtex, we are committed to ensuring a fair, transparent, and efficient resolution should a product not meet your expectations. Our objective is to provide an uncomplicated process with prompt outcomes, including repair, replacement, exchange, store credit, or a refund.
Online Return Requests
- Please log into your customer account and submit a formal return request directly via your order history.
- Upon review, our team will provide confirmation regarding the next steps.
Damaged, Incorrect, or Incomplete Deliveries
- Kindly notify us of any discrepancies or transit damage as soon as possible—ideally within 48 hours of delivery—to enable us to resolve the matter promptly.
Defective Products & Quality Assurance
- Should a product manifest a defect within 1 months of delivery, you are entitled to return it for a repair, replacement, or refund, in strict accordance with the Consumer Protection Act (CPA).
Change-of-Mind Policy (Online Orders)
- Customers are eligible to request a return within 7 calendar days from the date of delivery.
- Please note: Courier collection charges may apply for bulky items
Processing Timelines
We endeavour to process all requests systematically and without unnecessary delay.
- Review Period: Return requests are formally assessed within 1–2 business days.
- Inspection & Resolution: Once the merchandise is received and inspected at our facility, the approved outcome will be finalized within 3–5 business days.
- Financial Clearance: Depending on your banking institution and original payment method, refunds via credit card or Electronic Funds Transfer (EFT) may require a few additional business days to reflect in your account.
Return Procedure
- Submission Log into your online profile and initiate the return request from your order management page. Alternatively, you may formally request a return by emailing returns@trendtex.co.za with your order number and accompanying photographic evidence (where applicable).
- Authorization Our team will verify eligibility and confirm the appropriate return protocol, advising whether the item requires customer drop-off or courier collection.
- Resolution Following a physical inspection of the goods, the agreed-upon remedy (repair, replacement, exchange, store credit, or refund) will be executed.
Reimbursements
& Exchanges
- Refunds:
Approved refunds will be processed back to the original payment method
utilized during the initial transaction.
- Store Credit:
Customers may opt to have the value issued as a store credit linked to
their profile for convenient future purchasing.
- Gift Cards:
A digital gift card may be issued for the approved value of the return.
- Exchanges & Replacements: Where feasible, a direct exchange or replacement of
components represents the most expedient path to resolution.
Do you supply to decorators or bulk buyers?
Yes, we work with interior decorators, lodges, and bulk buyers. Please contact us for special pricing and collaborations.
Are your cushion inners included?
Cushions can be purchased with or without inners. We use high-quality filling for comfort and shape retention.
Can I choose my own fabric?
Yes! You can select from our curated fabric range, or we can source something specific for your project.
How do I care for my Trendtex products?
Most items can be spot-cleaned or gently machine washed, depending on the fabric. Care instructions will be provided with your purchase.
We’re Here to Help
Visit Our Stores
Shop #1 – Riebeek Kasteel
Cnr Sarel Cilliers & Hoof Street Riebeek Kasteel
Shop #2 – Velddrif
Inside Sparrow Coffee Shop 1 Kersbos Street, Velddrif, 7365